Report a card dispute

Use this form to report unauthorised, fraudulent, or disputed transactions on your Moss card. One form per card.

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About you and the card

Company name*

The legal name of your company.

Cardholder name*

Email / user name of cardholder*

Please enter the email address that you use to log in to Moss.

Additional email address (optional)

If a second person should also receive the confirmation email.

How would you like to submit the transactions?*

Upload CSV

In the Moss platform, go to Card transactions, select the transactions to report, and export as CSV (EN format).

Add transactions manually

You can add up to three transactions manually by entering the transaction details. If you need to report more transactions, please use the CSV upload.

Nufin GmbH is responsible for providing (the content on) this page, the website getmoss.com and the Moss platform.

About our card issuers

In the European Economic Area (EEA), Moss Cards are issued by Moss GmbH, Saarbrücker Str. 37A, 10405 Berlin, Germany, an e-money institution authorised and regulated by BaFin.

In the United Kingdom (UK), Moss Cards are issued by Transact Payments Limited, 6.20 World Trade Centre, 6 Bayside Road, Gibraltar GX11 1AA (company registration 108217), an e-money institution authorised and regulated by the Gibraltar Financial Services Commission.

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